Elicitation Technique
Interviewing
Description
When two different bodies wish to communicate ideas or explain something to the other an interview can take place. They are of a formal nature. Usually the interviewer has a pre prepared list of questions to ask the interviewee.
An interview would best suit our situation in developing software because it is a one on one communication with the customer you are developing the software for. The customer gets a chance to explain exactly what s/he wants out of the finished product.
Advantages
• Quick and effective
• Customer can get points across easily
• A good starting place as you are in control of the conversation
• Everybody involved is already used to the layout of an interview so knows what to expect
Disadvantages
• Questions may not be relevant to product being developed
• Conversation may lead astray
• Not all ideas can be expressed properly through verbal communication
• It is possible to overlook a topic
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